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Update: MHSA Issue Resolution Process and Complaint

It is disappointing to have waited months for a response from the BHS Director, Dr. Bergmann. In fact, his only comment is that I should read the 3-Year Plan. Hopefully this isn’t how we treat any other consumer.

After one-hundred seven days (107) I received the following letter on December 18th, 2020 acknowledging my complaint through the Behavioral Health Service’s Issue Resolution Process. As you’ll see, this is simply a letter acknowledging the receipt of my complaint.

This is an unacceptable complaint system and I intend to bring it to the attention of the new 2021 BHAB Stakeholder Engagement Workgroup.

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